Privacy Policy

1. Introduction

LC-Insights LLC is a U.S.-based company headquartered in Austin, TX. We operate a subscription-based content and community platform providing research insights, articles, reports, and interactive forums. This policy applies to www.lifecycleinsights.com and associated digital properties.

By using our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Information Collection

2.1 User-Provided Data

• Account details (name, email, password)
• Billing information (processed by third-party payment providers; full credit card details not stored)
• Optional profile information (company, job title)

2.2 Automatic Collection

• Technical data (IP address, browser type, operating system)
• Usage patterns (pages visited, time spent, navigation)
• Cookies and tracking technologies

2.3 Third-Party Authentication

Information from Google or Facebook logins, including name, email, and profile image.

2.4 Community Forum Content

User-generated posts, comments, and engagement metrics are visible to subscribers.

2.5 Marketing Analytics

Email engagement and website behavior data via our hosting platform and email marketing tools.

3. Use of Information

Primary purposes include:

• Account creation and management
• Subscription processing and billing
• Premium content access and forum participation
• Customer support communications
• Marketing (with opt-out rights)
• Analytics and service improvements
• Legal compliance

Marketing emails: EEA and Canadian users require explicit consent; U.S. users receive clear and easy opt-out options.

4. Sharing and Disclosure

4.1 Service Providers

• Outseta (hosting and account management)
• Payment processors (PCI-compliant)
• Email marketing platforms
• Analytics tools

4.2 Third-Party Authentication

Google and Facebook share basic profile information during login.

4.3 Legal Compliance

Data may be disclosed when required to comply with applicable laws or in response to law enforcement requests.

4.4 Business Transfers

In merger, acquisition, or asset sale scenarios, data may transfer to acquiring entities with equivalent protections.

4.5 CCPA Statement

We do not sell personal information as defined by California law.

5. Cookies and Tracking Technologies

5.1 Cookie Types

• Essential: Authentication, transactions
• Performance: Functionality improvements
• Analytics: Usage trends
• Marketing: Targeted advertising

5.2 User Control

Users can manage cookies via browser settings, consent banners, and opt-out tools.

5.3 GDPR Cookie Compliance

EEA users receive a consent banner with options to accept or reject non-essential cookies.

6. Your Privacy Rights

6.1 GDPR Rights (EEA Users)

• Right to Access: Request confirmation and copies of personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of data
• Right to Restrict Processing: Limit how data is used
• Right to Data Portability: Obtain data in machine-readable format
• Right to Object: Oppose processing

Response deadline: One month (extendable to three months for complex requests).

6.2 CCPA Rights (California Residents)

• Right to Know: Request categories and specifics of collected data
• Right to Delete: Request deletion subject to exceptions
• Right to Opt-Out: Not applicable (company does not sell data)
• Right to Non-Discrimination: No penalty for exercising rights

Response deadline: 45 days (extendable to 90 days if necessary).

6.3 Submitting Requests

Contact us at:

• Email: privacy@lifecycleinsights.com
• Mail: LC-Insights LLC, 2900 N Quinlan Park Rd, Suite 240/314, Austin, TX 78732

7. Data Retention and Storage

• Account data: Retained while active plus limited post-closure period
• Billing/payment information: Minimum 7 years (tax compliance)
• Community forum content: Retained according to moderation policies

Data is securely deleted or anonymized after retention periods expire.

8. International Data Transfers

Data is processed and stored on U.S. servers. Users acknowledge data will be transferred to and processed in the United States.

Compliance mechanisms:

• Standard Contractual Clauses (SCCs) for EEA/UK transfers
• Vendor contracts include GDPR-equivalent obligations