The Emerging Approach to Industrial Equipment After-Sales Services

In an increasingly competitive global marketplace, companies face significant pressure to maximize production to meet demand. This pressure makes it essential to maintain a high level of overall equipment effectiveness (OEE). As a result, strategies and initiatives that maximize equipment availability, equipment performance, and product quality are critical to today’s manufacturers.

Industrial equipment manufacturers have an opportunity to deliver the OEE levels that customers require in today’s landscape—in the form of equipment-as-a-service (EaaS) and connected services business models. These models rely on technology-driven approaches that provide industrial equipment companies the real-time insights required to improve their service mechanisms and ensure greater productivity for their customers. As a result, customers gain an important competitive advantage in the race to market, and industrial equipment makers benefit from the transformation of their after-sales service approach.

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